Shipping Policy

Last updated: 12.08.2025

At MYLIO, we take great care in preparing and packaging your order to ensure it arrives safely and beautifully. Below you’ll find information about our shipping process, rates, timelines, and more.

Processing Times

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

United States

Standard Shipping (3–7 business days): Flat rate or automatically calculated at checkout

Expedited Shipping (2–3 business days): Calculated at checkout

Shipping times may vary depending on carrier delays, weather conditions, or holiday volume.

International Shipping

We currently ship to select countries outside the United States.
International shipping rates are calculated at checkout based on destination and carrier.

Please note:

Delivery times vary by country (generally 7–21 business days)

Customers are responsible for customs duties, taxes, and import fees where applicable

Order Tracking

Once your order has shipped, you will receive an email with your tracking number.
Tracking updates may take 24–48 hours to appear after the package has been scanned by the carrier.

Address Accuracy

Please ensure your shipping address is correct at checkout.
MYLIO is not responsible for:

packages delivered to an incorrect address provided by the customer

lost packages due to incorrect or incomplete address details

If you need to update your address, contact us immediately at support@myliofragrances.com.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with:

your order number

photos of the packaging and damaged item

We will replace the item or issue a refund depending on the situation.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, MYLIO is not responsible for lost or stolen items.
If you believe your package is missing:

check with neighbors or building management

contact the carrier directly

then reach out to us and we will assist however we can

Shipping Restrictions

Due to alcohol content in fragrances, certain carriers or regions may have shipping limitations.
If we are unable to ship to your location, you will be notified at checkout.

Questions?

Our team is here to help.
Email us anytime at support@myliofragrances.com